Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Solution Guarantee

  • Each ticket you submit to the technical help crew will be answered within up to 1 hour. The general problems shall be solved right away. Nevertheless, if the assistance inquiry you have sent us calls for help from a competent admin technician, we’ll send the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Qualified Customer Assistance Service

  • Our tech help and support staff is going to be on shift for you day and night to to reply to all help demand tickets that you send to us. We offer customer assistance for all the software applications that are pre–configured on your hosting server. These include our custom created Web Site Control Panel, the chosen OS and also the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • A descriptive and constantly updated knowledge base is incorporated into our in–house built Web Site Control Panel. It provides quick tips about how to carry out all the fundamental website maintenance tasks. The Help section features exhaustive how to tutorials and step–by–step video guides. You can open the Help zone by hitting the Help or Video buttons in the right corner of each Control Panel section.