Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You’ll find almost all the answers to your questions in the user–friendly Help section incorporated into your Web Site Control Panel. It includes an ever–expanding repository with regularly asked questions and comprehensive help articles prepared by our trained tech support team.

  • Top quality support service

  • Video Tutorials

  • If you want to watch how a task is done or how a problem is resolved, instead of just reading about it, check out our selection of how–to video tutorials. They cover many different issues and will help you swiftly understand how to work with the Web Site Control Panel.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24–7 technical support service and a sixty–minute ticket response time guarantee. Our knowledgeable customer service technicians will be online 24–7 to attend to your questions and to solve any problem that you could run into. Simply submit a support ticket from the Help section and we’ll respond extremely quickly.