Though this isn't the keyaspect for you to identify a reliable cloud web hosting provider from a bad one and a reseller from a real supplier, being able to call and talk with a live person is a sign that you aren't working with a one-person service provider and that you can get in touch with someone if you're looking for assistance. The phone support for website hosting services may range from basic to dedicated, so the problems which can be resolved through a phone call vary based on the specific provider. Generally, these matters are simpler and include billing or first level tech issues because more complex problems generally need a support ticket where both you and the system administrators can track what's going on with a given issue. Still, the option to phone call your supplier will save you lots of time and efforts for the multitude of tiny problems that will eventually appear when you manage your web hosting account.

Phone Support in Cloud Web Hosting

All our cloud web hosting packages feature telephone support 14 hours per day even on official holidays, which means that if you do not have an account yet, you will be able to call us and find out more about our services or if we meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so that you'll be able to contact the number which is nearer to you. If you're a current customer, we will assist you in a timely manner with all of the general and billing matters as well as with numerous tech issues to save you time and efforts - we are aware of the fact that in some cases it is easier to speak with a live person and get things done immediately. Of course, some problems cannot be taken care of over the phone, so in such a case you'll be able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you when you have any queries about the semi-dedicated server packages that we offer. Whether you'd like to learn more about our packages, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more technical troubles may require a support ticket in order to give time to our technical support team to analyze, we are able to help you with a range of tech questions on the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the USA, Great Britain and Australia, we have local telephone lines in these countries as well. If you are in another country, we have a global number where you're able to contact us.