One-Hour Response Guarantee in Cloud Web Hosting
If you’re using any of our cloud web hosting and you have an enquiry or experience some predicament, you can touch base with us 24-7-365 by opening a client support ticket or by sending an email and we promise that you’ll have a reply in less than an hour. If the issue can be resolved, we will do it before we respond to you, whilst if there is something that you have to do on your end, we will give you all the needed details – what settings to check, what possible solutions to try, and so on. Usually, you’ll get a reply within maximum 30 minutes, which means that waiting around for hours or even for more than one day to obtain support is something out of the question. Our one-hour reply time guarantee applies to any query that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we realize how critical it is to receive swift support, we guarantee that you won’t ever have to wait around for more than one hour to obtain an answer to any ticket that you submit through your semi-dedicated server Control Panel. The fact is, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any inquiry regardless of its nature – billing, technical or general. Furthermore, our technical and client support team is available around the clock, so even if you submit a ticket during official holidays, you’ll always get a lightning-fast reply, which will include the answer to a question, the solution to an obstacle or the details necessary to sort out an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever have to spend a whole day waiting for an answer like you would with plenty of other hosting providers.