The customer support that you can get from your cloud web hosting supplier is really important, no matter if you have pre-sales questions and you are not a client yet, or you have a technical issue with a current account. Prompt and correct info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual hosting provider not from some reseller. If you purchase a hosting account via a company that doesn't own its servers and it can't access them right away, it's quite possible that you will wait for a couple of days in order to get an answer to any query, which means that your web sites may stay offline for quite a while. In comparison, a supplier which provides various means of communication and has a technical support staff that is available all the time will assist you to right away and help you minimize or totally avoid any downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of receiving assistance promptly, that's why our cloud web hosting services feature 24/7 support along with several ways of contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up purchasing a service that you cannot use. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it requires additional analysis. In contrast to the majority of suppliers that you can find today, we respond to all of the tickets within the hour, so you will not have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you will be able to take full advantage of our 24/7 support services even on public holidays. Your websites will be available constantly and so will we. With a number of contact options, you can select the most convenient approach to get in touch with us and inquire about our services in case you don't have an account yet, or ask for support if you are already our customer. You will be able to call us, start a chat with a live representative, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have 1-hour response time warranty, even though it hardly ever takes over 20 minutes to receive assistance whatever the nature of the trouble. Using our customer and technical support services, we are available for you when you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

Every VPS server plan that we provide comes with 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you're able to contact us anytime, even weekends and holidays. For your convenience, we offer different methods of communication - telephone support with several local numbers around the globe, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems because it will be easier to keep track of what is going on. The maximum guaranteed response time for all emails and tickets is sixty minutes, yet it hardly ever takes that long to receive support. In case you acquire the Managed Services upgrade that we provide, our admins can also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we provide include 24/7 support via numerous methods of communication and with a 1-hour max response time guarantee. When you want to learn more about the plans or you have some billing or general questions, you'll be able to call one of the local numbers we have worldwide or you may use our live chat support and talk with a live representative. For solely technical difficulties that need the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to monitor a specific issue. The reply time for them rarely surpasses 30 mins, therefore you can forget all about having to wait for a full day to receive support. The support service is available for all server-related matters, including the pre-installed software. If you'd like to receive assistance for third-party apps, you can consider adding the Managed Services upgrade that we offer for all plans.